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Technical Support Person-Full-Time Role

Kronis, Rotsztain, Margles, Cappel LLP (KRMC) is a diverse, mid-sized Toronto law firm offering services to businesses and individuals in a broad range of practice areas. Acting for a number of well-known clients including financial institutions, leasing companies, multinational corporations, and owner-operated businesses, KRMC is a collaborative firm which offers a collegial work environment. KRMC is located in the thriving, uptown business district of Toronto, and has convenient, direct access to the Yonge-Sheppard subway station.

We are currently seeking a Technical Support Person with a minimum of 3 years of relevant experience to join our firm. Reporting directly to the I.T. Manager and working closely with the Senior I.T. Administrator, the Technical Support Person's core responsibilities will be to provide the firm and its employees with day-by-day technical support in the area of information technology, under minimal supervision. The ideal candidate will be confident dealing with unknown and complex technical issues and provide proactive and reliable technical service to all levels of staff.

Taking pride in delivering excellent customer service under tight deadlines, the ideal candidate will be an out-of-the box thinker who will thrive in our fast-paced firm and will be capable of keeping up-to-date with changes in the industry and in technology. If this sounds like you, please apply!

Responsibilities Include:

  • Act as 1st tier Help Desk and I.T. support for user problems and questions
  • Track, monitor and respond in timely manner to Help Desk tickets and user requests and manage and execute support as needed
  • Collaborate with other members of the I.T. department to resolve user questions and issues, when needed
  • Assist with supporting the various systems used by each firm department
  • Prepare and rebuild desktop images as required, including testing and quality control
  • Troubleshoot technical (hardware and software) issues, physical and virtual workstations and peripherals as required, look for solutions for unknown problems
  • Escalate issues to I.T. Manager and/or Senior I.T. Administrator as needed
  • Perform new hire orientations and/or additional support training seminars
  • Assist with meeting setups and take down of video conferencing equipment, laptops, and projectors
  • Continuously work on improvement of Information Security and the technical environment

Qualifications:

  • Minimum 3 years' experience in similar role mandatory
  • Relevant degree / diploma and / or professional certification(s)
  • Troubleshooting software and hardware computer issues skills
  • Practical experience with network equipment (switches, routers, wires, etc.)
  • Demonstrated ability to excel in a dynamic, team-oriented and demanding work environment
  • Motivated and demonstrated self-learner and researcher of new technologies and opportunities
  • Strong oral and written communication skills, including presentation skills, for both technical and non-technical audiences
  • Using sound judgement at all times, the ability to work independently, follow instruction with minimal supervision and take initiative when required
  • Capable of setting priorities while maintaining flexibility when under pressure
  • Ability and demonstrated interest to work with other technologies
  • Ability to lift and carry equipment up to 10-15 lbs.
  • The ability to prioritize tasks in a high-volume environment while maintaining accuracy and meeting deadlines
  • Strong work ethic and reliability
  • Ability to effectively work independently and as part of a team

A satisfactory criminal records check will be required from the selected candidate as a condition of employment.

This role offers a competitive salary, a comprehensive benefits package effective after three months of employment and the opportunity to work in a pleasant environment with a great team. This position is to commence as soon as possible after the selected candidate has been hired.

If you are interested in applying to this opportunity, please forward your cover letter and resume, in confidence, to [email protected]. Please indicate the name of the position you are applying for in the subject line of your email. For more information about our firm, please visit our website at www.krmc-law.com.

We thank all applicants, however, only those with the above stated qualifications who are selected for a telephone interview will be contacted. No agencies please. KRMC encourages applications from diverse, qualified candidates and is committed to ensuring accessible services and communications to individuals with disabilities. Requests for accommodation during the recruitment process may be made by contacting Human Resources at 416-225-8750.