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Resolution Officer – August 2014

Resolution Officer


KRMC is a diverse, multi-service mid-size law firm with two fully linked sophisticated Toronto offices — our head office in the thriving uptown business district. We act for a number of well-known clients including financial institutions, leasing companies, multinational corporations, and owner-operated businesses.


We are currently seeking a Resolution Officer to play an integral part in contacting consumers owing debt and negotiating timely payment, while documenting all related activities to our firm and client systems.  We pride ourselves in providing exceptional, practical and professional legal advice in a prompt, friendly, efficient and cost-effective manner.

This position is to be held at our head office, at Yonge and Sheppard, which has direct access to the Sheppard subway station.


  • Contact customers to negotiate payment of outstanding accounts for external bank clients
  • Determine whether to settle claims and/or commence legal action
  • Maintain and update client files
  • Enjoy solving problems while utilizing tact, diplomacy and negotiation skills
  • Handle large volumes of documentation while possessing exemplary organizational skills
  • Be detail-oriented, efficient and able to multi-task
  • Establish payment plans and record payments
  • Perform administrative tasks and clerical duties as required


  • Previous collection experience preferred
  • Deadline and performance driven
  • An organized and methodical approach to collections
  • Stellar mathematical and accuracy skills
  • Proficient computer skills with knowledge of MS Word, MS Excel, MS Outlook
  • Experience using third party bank database systems
  • Superior oral and written communication skills

In accordance with client directives, a satisfactory criminal reference check will be required from the selected candidate as a condition of employment.

This role offers a competitive salary based on experience, a benefit package effective after three months and the opportunity to work in a pleasant environment with a great team. This position is to commence as soon as possible.

Please e-mail your cover letter and resume to and refer to "Resolution Officer Position" in your subject line.  Our firm name and address is:

Kronis, Rotsztain, Margles, Cappel LLP
Barristers and Solicitors
1100- 25 Sheppard Avenue West
Toronto, ON M2N 6S6

We thank all applicants, however, only those selected for a telephone interview will be contacted.

KRMC is an equal opportunity employer and encourages individuals from diverse backgrounds to apply.